Armitage, A.M.D. - In: Managerial Auditing Journal 17 (2002) 1/2, pp. 26-35
This paper reports two case studies of the use of the business excellence model (BEM) in two small‐ to medium‐sized enterprises (SMEs) which entered the 1999 East of England Excellence (EEE) regional Quality Award. The experiences of these organisations will be discussed highlighting their...
