The management of the US Department of Defense (DoD) enterprise must change. Years of under‐funding have led to a wide gap between enterprise support requirements and resources. Private sector firms have faced similar choices. This paper shows how the public enterprise can be changed. Our...

Purpose – Enterprise integration endeavors are complex because they compel an organization to understand how its cross‐organizational business processes are enabled by multiple systems. For any large‐scale implementation project, specific business process and system information is included...