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Customer Relationship Management - Taking a Second Look at CRM - The customer is today's primary business concern, but older CRM implementations often fail to meet enterprise needs. Vendors and users alike still have much to learn from CRM systems and how they affect the bottom line.

Silver, Judy - In: Enterprise systems : the journal of E-center … (2001), pp. 56-61

Persistent link: https://www.econbiz.de/10007042676

Features - Systems Integration - Mixing It Up: Integration Opportunities - Current economic conditions have not adversely affected the systems integration market. In fact, some experts believe the current downward trend has helped, as companies consolidate to control costs and maintain competitive advantage. A variety of technological advances and a growing awareness of the need for integration ...

Silver, Judy; Kagan, Mark - In: Enterprise systems : the journal of E-center … (2001), pp. 56-61

Persistent link: https://www.econbiz.de/10007043173

Features - Remote Access - Remote Possibilities: Enterprisewide Remote Access Solutions Flourish in High-Bandwidth World - Enterprises are increasingly recognizing the value of remote workers and are working to develop more flexible, innovative and cost-effective remote access solutions. Companies are helped in this mission by an explosion of wireless access technologies, with the enterprise WLAN ...

Silver, Judy - In: Enterprise systems : the journal of E-center … (2001), pp. 30-33

Persistent link: https://www.econbiz.de/10007044223

DATA WAREHOUSING TECHNOLOGIES - Mellon Banks on Mining - Mellon Bank looks to enhance its complex customer service relationships through IBMs Intelligent Miner for Data

Silver, Judy - In: Enterprise systems journal : the magazine for users of … (1999), pp. 24-25

Persistent link: https://www.econbiz.de/10007057462

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