User knowledge has been an important source of novel product development and innovation, but gathering accurate user knowledge has been time consuming and difficult because user knowledge is tacit and globally dispersed. However, information and communication technology can expand the boundaries...

Purpose – Free trade agreements have been employed, either unilaterally or as a bloc, as an instrument to overcome the inefficiencies in trade brought about by the prevailing barriers and regulatory measures. During the tenth summit the leaders of Association of Southeast Asian Nations (ASEAN)...

Purpose – The purpose of this paper is to empirically examine what senior supply chain executives measure and how they perceive performance measurement from a balanced scorecard (BSC) perspective. Design/methodology/approach – A survey designed from the four perspectives of the BSC framework...

Purpose – The objective of this paper is to develop an integrated model for performance management (PM) of manufacturing industries. Design/methodology/approach – The proposed integrated model consists of performance measurement by the extended Brown Gibson model by considering the objective...