Traditional supply chains can greatly amplify changes in end‐customer demand and thereby produce their own internally generated boom‐and‐bust scenarios. Improvement in supply chain performance is often greatly separated by time (many months) and distance (many miles) from the action taken...

Purpose – Quick scan audit methodology (QSAM) has been adapted to include some change management practices. This paper seeks to relate how the company's dissemination feedback presentation sessions and implementation team‐work added value to the established QSAM by: offering a new method of...

“Bullwhip” describes the general tendency for small changes in end‐customer demand to be amplified within a production‐distribution system. A 10 per cent increase in sales to end‐customers can precipitate a 40 per cent upswing in production and subsequent downswing (as excess stocks...