New information and communication technology can be used to improve the productivity of public services and the responsiveness of government. However, as this paper suggests, without substantial re-engineering of the organisational relationship to the public, IT on its own will achieve little....

Argues that user involvement can provide the best basis for reforming the internal and external relationships of local government, supporting both the reinvigoration of public accountability and providing the only secure foundation for improvements in operational effectiveness. Considers and...

"Strategic Management in Public Organizations: European Practices and Perspectives offers the first wide-ranging survey and assessment of strategic management practices at various levels of government and public service in European countries. It shows that strategic management is much more than...