This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment relationship, making pay, productivity and work...

The focus of this article is the character of the entrepreneurial, managerial and preservation strategies characterising successful family businesses. It includes majority white and minority ethnic business in a variety of enterprises across the different sectors and argues that the notion of a...

This paper examines warehouse workers' experiences of the labour process and employment relations in an ambient food distribution depot governed by a labour management system described as lean logistics. Lean logistics is seen by the sector as an aid to, and necessary development of, the...

This article examines teamworking in a call centre and how this is shaped for the employees by an increase in technical control, the dynamics of emotional labour and gender politics. The research is based on a case study of call centre work organisation in different sectors, and this paper draws...