Everyday worlds of work and class -- Workers in the gallery : the single-class character of revolutionary politics -- The socialist labor process -- Workplace politics -- The class relationship revisited -- Workers on stage : activists in the revolution -- A second look at the labor process and...

Gegenstand der Untersuchung ist die politische Partizipation der Arbeiterklasse im Prozeß der "Wende" in der DDR im Zeitraum zwischen September 1989 und März 1990. Auf der Basis qualitativer Interviews zeigt die Verfasserin, daß nur eine kleine Minderheit der Arbeiter am Prozeß der...

This contribution explores the distribution of power at the workplace by analysing how overt conflicts between workers and managers concerning discipline and workers' rights are resolved. The paper demonstrates that the procedures employed to resolve worker-management conflict since 1959 have...

Under recent conditions of economic competition, customer/worker interactions increasingly are a source of profitability in service firms. Companies may employ refined methods for making these interactions a source of information about workers' performance. This paper investigates how managers...

This article examines the effects of refusers and reluctant respondents to a general population survey on estimates of population distributions and multivariate relationships. Our data indicate that refusers do not constitute a simple random sample of respondents, and that efforts to correct for...