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This paper proposes and applies a combined stated preference approach in order to estimate residential location choice behaviour in Oxfordshire, UK. The estimation results demonstrate the potentials for the combined estimation of two stated preference experiments. Our findings show that the...
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Purpose: The service recovery paradox (SRP) refers to a particular effect whereby an excellent recovery can turn angry and frustrated customers into loyal ones. Researchers who have studied the SRP have reported mixed findings, with some providing evidence in its support and others not finding...
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