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Customer Satisfaction and Stock Prices: High Returns, Low Risk

Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V.; … - In: Journal of marketing 70 (2006) 1, pp. 3-14

Persistent link: https://www.econbiz.de/10005918558

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Mithas, Sunil; Krishnan, M.S.; Fornell, Claes - In: Journal of marketing 69 (2005) 4, pp. 201-209

Persistent link: https://www.econbiz.de/10005920853

High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services

Ramasubbu, Narayan; Mithas, Sunil; Krishnan, M.S. - In: Decision support systems : DSS ; the international journal 44 (2008) 2, pp. 509-523

Persistent link: https://www.econbiz.de/10007896219

Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States

Mithas, Sunil; Krishnan, M.S. - In: Management science : journal of the Institute for … 54 (2008) 3, pp. 415-428

Persistent link: https://www.econbiz.de/10007918705

Work Dispersion, Process-Based Learning, and Offshore Software Development Performance

Ramasubbu, Narayan; Mithas, Sunil; Krishnan, M.S.; … - In: Management information systems : mis quarterly 32 (2008) 2, pp. 437

Persistent link: https://www.econbiz.de/10008058418

Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance

Bardhan, Indranil; Whitaker, Jonathan; Mithas, Sunil - In: Journal of management information systems : JMIS 23 (2006) 2, pp. 13-40

Persistent link: https://www.econbiz.de/10007301065

Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. - In: Journal of management information systems : JMIS 27 (2010) 3, pp. 11-43

Persistent link: https://www.econbiz.de/10008847082

Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

Mithas, Sunil; Whitaker, Jonathan - 2019

Which service occupations are the most susceptible to global disaggregation? What are the factors and mechanisms that make service occupations amenable to global disaggregation? This research addresses these questions by building on previous work by Apte and Mason (1995) and Rai, Patnayakuni,...

Persistent link: https://www.econbiz.de/10014027205

Beauty is in the Eye of the Beholder : Toward a Contextual Understanding of Compensation of IT Professionals within and Across Geographies

Whitaker, Jonathan; Mithas, Sunil; Liu, Chewei - 2019

How do multinational corporations (MNCs) and domestic firms compensate technical and managerial skills of knowledge workers within and across geographies? This paper answers this question by examining how developed economy MNCs and emerging economy firms value MBA education and firm-specific IT...

Persistent link: https://www.econbiz.de/10014032774

How green information technology standards and strategies influence performance : role of environment, cost, and dual focus

Saldanha, Terence J. V.; Mithas, Sunil; Khuntia, Jiban; … - In: MIS quarterly 46 (2022) 4, pp. 2367-2386

Persistent link: https://www.econbiz.de/10013556906