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Experience, Service Operations...
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Theorie
22
Theory
22
Lieferkette
21
Supply chain
21
Business process management
20
Dienstleistungssektor
20
Prozessmanagement
20
Service industry
19
Dienstleistungsqualität
15
Operations Management
15
Production management
15
Service quality
15
Produktionswirtschaft
13
Dienstleistung
12
Services
12
USA
12
Beziehungsmarketing
11
Relationship marketing
11
United States
10
Dienstleistungsmanagement
9
Manufacturing industries
9
Research
9
Service management
9
Competitive advantage
8
Customer satisfaction
8
Industrie
8
Innovation
8
Kundenzufriedenheit
8
Strategic management
8
Strategisches Management
8
Supply Chain Management
8
Consumer behaviour
7
E-commerce
7
Electronic Commerce
7
Lieferantenmanagement
7
Management
7
Supplier relationship management
7
Wettbewerbsvorteil
7
Forschung
6
Konsumentenverhalten
6
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Undetermined
70
Free
5
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Article
224
Book / Working Paper
56
Type of publication (narrower categories)
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Article in journal
61
Aufsatz in Zeitschrift
61
research-article
17
Aufsatz im Buch
12
Book section
12
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11
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10
Collection of articles of several authors
6
Sammelwerk
6
Arbeitspapier
3
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3
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3
Fallstudie
3
Graue Literatur
3
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3
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3
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3
conceptual-paper
3
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3
viewpoint
3
Conference proceedings
2
non-article
2
review
2
Accompanied by computer file
1
CD-ROM, DVD
1
Elektronischer Datenträger als Beilage
1
Guidebook
1
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1
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1
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1
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1
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1
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Language
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English
161
Undetermined
117
German
2
Author
All
Roth, Aleda V.
110
Chase, Richard B.
75
Voss, Chris
59
Voss, Christopher A.
44
Aquilano, Nicholas J.
18
Jacobs, F. Robert
18
Blackmon, Kate
16
Dasu, Sriram
10
Balasubramanian, Sridhar
9
Menor, Larry J.
9
Siemsen, Enno
9
Sousa, Rui
8
Akkermans, Henk
7
Fynes, Brian
7
Oliveira, Pedro
7
Rosenzweig, Eve D.
7
Bowen, David E.
6
Chase, Richard
6
Gray, John V.
6
Zhao, Xiande
6
Dul, Jan
5
Froehle, Craig M.
5
Goertz, Gary
5
Hak, Tony
5
Paiva, Ely Laureano
5
Tansik, David A.
5
Anand, Gopesh
4
Davis, Mark M.
4
Gilland, Wendell
4
Hanson, Philip
4
Hsuan Mikkola, Juliana
4
Miller, Jeffrey G.
4
Montgomery, David B.
4
Soteriou, Andreas C.
4
Bask, Anu
3
Brax, Saara A.
3
Cattani, Kyle D.
3
Fensterseifer, Jaime Evaldo
3
Flynn, Barbara B.
3
Gaur, Vishal
3
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Graduate School of Business, Stanford University
2
Advanced Institute of Management Research <London>
1
Deloitte Touche Tohmatsu International / Manufacturing Consulting Services
1
IFS (Conferences) Ltd. <Kempston>
1
International Conference on Just-in-Time Manufacturing <2, 1987, London>
1
International Conference on Just-in-Time Manufacturing <4, 1989, London>
1
London Business School
1
MacGraw-Hill Book Co. <New York, NY>
1
Redline Verlag
1
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Published in...
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International Journal of Operations & Production Management
21
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
21
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
21
Production and operations management : an international journal of the Production and Operations Management Society
17
Journal of operations management
15
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Management Science
7
Business strategy review
5
Journal of Service Management
5
Manufacturing & Service Operations Management
4
Manufacturing & service operations management : M & SOM
4
Operations research, Management science : OR MS ; the international literature digest
4
California management review
3
Decision sciences : DS
3
International journal of production economics
3
Journal of Operations Management
3
Journal of engineering and technology management : JET-M
3
Journal of service management
3
Journal of service research : JSR
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Decision line
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial Management & Data Systems
2
International Journal of Production Economics
2
International manufacturing strategies : context, content and change
2
Journal of knowledge management
2
Planning Review
2
Planning review : a publ. of The Planning Forum, The International Society for Planning and Strategic Management
2
Research Papers / Graduate School of Business, Stanford University
2
Review of financial economics : RFE
2
Technological forecasting & social change : an international journal
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
A journey through manufacturing and supply chain strategy research : a tribute to Professor Gianluca Spina
1
AIM Research - Academic Publications
1
British journal of management : BJM
1
Business Horizons
1
Business Process Re-engineering & Management Journal
1
Business quarterly
1
ERIM report series research in management
1
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Source
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ECONIS (ZBW)
113
OLC EcoSci
84
Other ZBW resources
38
USB Cologne (EcoSocSci)
20
RePEc
19
BASE
5
USB Cologne (business full texts)
1
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1
Inside This Issue - FEATURES - International Issues - "International service study"
Voss, Chris
;
Chase, Richard B.
;
Roth, Aleda V.
- In:
Decision line
30
(
1999
)
3
,
pp. 4-8
Persistent link: https://www.econbiz.de/10008218455
Saved in:
2
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
3
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
4
Management uses of work physiology
Chase, Richard B.
- In:
California management review
10
(
1967
)
2
,
pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
Saved in:
5
Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B.
- In:
Production and inventory management : journal of the …
15
(
1974
)
4
,
pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
Saved in:
6
Some tried and true approaches to improve manufacturing productivity
Chase, Richard B.
- In:
Journal of contemporary business
10
(
1981
)
2
,
pp. 33-44
Persistent link: https://www.econbiz.de/10001995481
Saved in:
7
Strategic considerations in assembly-line selection
Chase, Richard B.
- In:
California management review
18
(
1975
)
1
,
pp. 17-23
Persistent link: https://www.econbiz.de/10001995485
Saved in:
8
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
9
The customers contact approach to services: theoretical bases and practical extensions
Chase, Richard B.
- In:
Operations research
29
(
1981
)
4
,
pp. 698-706
Persistent link: https://www.econbiz.de/10003512934
Saved in:
10
Development of specific indices for measuring inflation
Voss, Chris
- In:
Business quarterly
40
(
1975
)
4
,
pp. 51-56
Persistent link: https://www.econbiz.de/10002991618
Saved in:
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