Purpose – Hiring management consultants as external support in organizational change is in the literature described as a socially and emotionally stressful activity for managers. Management consultants need to deal with these threatening aspects of their service. This paper aims to explore the...

Management consulting increasingly appears as a global endeavour as reflected in the increasing dominance of a few large, global management-consulting firms. However, features of the consulting service (e.g. its immaterial and interactional character) as well as aspects of management (e.g. its...

Companies in the business‐to‐business segment increasingly try to expand their product offerings into customer solutions offerings. This often implies adding value through professional services such as systems integration and business consulting related to the parent organization’s...