Using two stages of large-scale empirical data collection and analysis, this article presents a first attempt to develop a scale (netQ) for measuring the quality of free, virtual-only service experience. In the first stage, based on responses to an online survey, qualitative analysis has been...

Purpose – Understanding and defining the characteristics of environmentally conscious or concerned consumers has received attention from academic researchers, commercial sector, and policy makers. The purpose of this paper is to identify distinct market segments in three countries (China,...

Purpose – The purpose of this paper is to investigate the relevance of the concept of supply chain performance in developing countries. The research also attempts to identify performance measure sets for supply chain performance in the context of a developing nation....