We present here a paradigm for assessing second-order measurement models. Our approach is hierarchical in nature. We discuss the need for higher-order models from a conceptual perspective and illustrate how some common challenges in empirical research can be resolved through the deployment of...

Purpose: This study aims to examine publications of supply chain management (SCM) researchers from across the world and maps the leadership role of authors and institutions based on how prolific they are in publishing and on network measures of centrality while accounting for the quality of the...

Purpose – The purpose of this paper is to examine empirically the dimension of personal touch and its elements of individual attention, helpfulness, courtesy, and promptness as determinants of customer satisfaction for passenger airlines. Design/methodology/approach – Survey data from 437...