This research examines the demand for the level of investment in training and consultancy necessary to successfully implement and operate small and medium sized enterprises (SME)-specific enterprise resource planning (ERP) systems in SMEs. The extant literature on ERP, as well as established...

Purpose – The paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to information and knowledge management. Design/methodology/approach – Methodology adopted in this research...

Purpose – This paper proposes a knowledge management approach for managing uncertainty in manufacturing enterprises. Design/methodology/approach – The knowledge management approach consists of a knowledge‐enriched manufacturing system, which is modelled using SIMAN simulation language and...

(ERP) II is a way of managing information and designing work processes to facilitate all of this. In sounding as profound as the concept does, it also raises a number of questions. This research seeks to establish a set of clear business benefits and impediments, hindrances to success. It...

This research aims to investigate the current status and future direction of the use of information systems for logistics and supply chain management (LSCM) in South East Europe. The objectives are threefold: (1) to identify major challenges and developments on the use of information systems for...

Environmental issues have tremendous impact on the development and operations of a supply chain. However, green supply chain management is an emerging research area, thus there are limited conceptual models on this important subject, particularly models that considers the effect of environmental...