The financial services industry is just beginning to take full advantage of the benefits of offshore business processing. Some have taken the steps to outsource parts of the lowerend value chain to third party providers within emerging economies. We predict that similar to the manufacturing...

The number of financial services firms that are using contact center offshoring has been on the increase in recent years. While this is a welcome trend, there are a number of pitfalls that they face. This paper will address the risks, rewards, and best practices in offshore contact center...

The world of offshoring has come a long way in recent years. This experience allows us to make certain inferences about its potential and recommendations on how it can best be utilized. This paper aims to provide a description of the state of offshoring, a summary of best practices, and to...

This articles reports the findings of the 2003 Offshoring survey that was conducted in order to identify key trends and best practices, including how companies made offshore sourcing decisions and how they planned to handle potentially explosive issues around jobs displacement, community...

The financial services industry is just beginning to take full advantage of the benefits of offshore business processing. Some have taken the steps to outsource parts of the lowerend value chain to third party providers within emerging economies. We predict that similar to the manufacturing...