Purpose – The aim of this paper is to create a framework in which the behaviour of unit costs in public sector outsourcing situations can be analysed. Design/methodology/approach – Explorative case study concentrating on theory building. Findings – Public sector organisations have not...

Purpose – The aim of the paper is to describe the differences between networked and non‐networked firms' methods intended to increase profitability, methods for intended growth, implemented and intended openness development, and experiences of networking. Design/methodology/approach – The...

In this paper we model the real cost structures of three customer-supplier relationships through a game theory approach. The three cases demonstrate the benefits of mutual interfirm trust in financially measurable terms. Indeed, interfirm trust can decrease the transaction costs of the...

Purpose – This paper aims to identify the specific problems faced by the Finnish public sector organizations in designing and implementing performance measurement systems (PMS). Design/methodology/approach – An understanding of the problems is obtained by examining three case organizations...