Purpose: The purpose of this paper is to assess both private and public organizations in order to compare the similarities and differences between the organizational priority logic of TBL elements. The research objective is, therefore, to describe the organizational logic, so as to prioritize...

Purpose: Codes of ethics have become the mainstay of the ethics programs of corporations. Many studies have explored their contents, but few have examined what makes them effective. This international study aims to identify the measures viewed as being important by top executives in determining...

Purpose: This paper aims to test trust and commitment as mediators between economic and non-economic satisfaction in seller business relationships in contrast to previous studies on buyer business relationships. Design/methodology/approach: Based on a cross-industry sample of Norwegian...

Purpose – The purpose of this paper was to test a construct of perceived justice and its dimensions in negative service encounters across Mexican, Puerto Rican and Spanish hospitals. Also to compare similarities and differences of perceived justice in negative service encounters in these...

Purpose – This paper aims to assess negative emotions in Mexican, Puerto Rican and Spanish service settings in the hospital industry. The paper also attempts to validate previous findings in existing theory and previous studies across three national samples and describes the similarities and...

Purpose – The purpose of this paper is to explore and describe a sustainable business model in a service industry. Design/methodology/approach – A case study was performed during 2012-2013. It is based upon a major Scandinavian hotel chain known for having implemented documented, extensive...

Purpose – The purpose of this paper is twofold: to determine the extent to which companies’™ efforts of sustainable business practices consider stakeholders within their organisations, business networks, the marketplace and society, and to develop and test a stakeholder construct in the...

Purpose: This study aims to compare the content of the codes of ethics of the top 50 corporations in the UK and Australia. Design/methodology/approach: The code of each of the 50 top companies listed on the London Stock Exchange and the 50 top companies listed on the Australian Stock Exchange...

Purpose – The purpose of this paper is to describe a framework and illustration to assess and manage the perceived content and experiences in hospitality processes through the lens of teleological actions. Teleological actions are movements into the future that are believed to move either...

Purpose – The purpose of this article is to present a biographical sketch of Lee C. Nehrt, who, in 1962, became the first person to obtain a PhD in International Business. Design/methodology/approach – This study is mainly based on an in‐depth interview of Lee Nehrt followed up by several...