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Franchisor's Cumulative Franchising Experience and Its Impact on Franchising Management Strategies
Hossain, Tarique; Wang, Sijun - In: Journal of marketing channels : ... distribution … 15 (2008) 1, pp. 43-70
Persistent link: https://www.econbiz.de/10008172368
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Call center employee personality factors and service performance
Sawyerr, Olukemi O.; Srinivas, Shanthi; Wang, Sijun - In: The journal of services marketing 23 (2009) 5, pp. 301-317
Persistent link: https://www.econbiz.de/10008316421
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Culture influences on emotional responses to on-line store atmospheric cues
Davis, Lenita; Wang, Sijun; Lindridge, Andrew - In: Journal of business research : JBR 61 (2008) 8, pp. 806-812
Persistent link: https://www.econbiz.de/10008065136
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Stemming the tide: dealing with the imbalance of customer relationship quality with the key contact employee versus with the firm
Wang, Sijun; Davis, Lenita - In: The journal of services marketing 22 (2008) 7, pp. 533-549
Persistent link: https://www.econbiz.de/10008112761
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The role of brand image congruity in Chinese consumers' brand preference
Hu, Jing; Liu, Xin; Wang, Sijun; Yang, Zhilin - In: The journal of product & brand management 21 (2012) 1, pp. 26-35
Persistent link: https://www.econbiz.de/10009835998
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Employees' Decision Making in the Face of Customers' Fuzzy Return Requests
Wang, Sijun; Beatty, Sharon E; Liu, Jeanny - In: Journal of marketing 76 (2012) 6, pp. 69-87
Persistent link: https://www.econbiz.de/10010037714
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Does cultural similarity matter? Extending the animosity model from a new perspective
Ma, Jun; Wang, Sijun; Hao, Wei - In: The journal of consumer marketing 29 (2012) 5, pp. 319-333
Persistent link: https://www.econbiz.de/10009998259
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Stakeholder Collaboration: Implications for Stakeholder Theory and Practice
Savage, Grant T.; Bunn, Michele D.; Gray, Barbara; … - In: Journal of business ethics : JOBE 96 (2011) 1, pp. 21-27
Persistent link: https://www.econbiz.de/10009251788
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Compensating Nondedicated Cross-Functional Teams
Wang, Sijun; He, Yuanjie - In: Organization science : a journal of the Institute for … 19 (2008) 5, pp. 753-765
Persistent link: https://www.econbiz.de/10008124373
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Stemming the tide: dealing with the imbalance of customer relationship quality with the key contact employee versus with the firm
Wang, Sijun; Davis, Lenita - In: The journal of services marketing 22 (2008) 6-7, pp. 533-549
Persistent link: https://www.econbiz.de/10008140448