Similar Search Results

Network orchestration for value platform development

Perks, Helen; Kowalkowski, Christian; Witell, Lars; … - In: Industrial marketing management : the international … 67 (2017), pp. 106-121

Persistent link: https://www.econbiz.de/10011822035

The effect of frontline employees' personal self-disclosure on consumers' encounter experience

Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49

Persistent link: https://www.econbiz.de/10011473141

The influence of corporate social responsibility on stakeholders in different business contexts

Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155

Persistent link: https://www.econbiz.de/10014580408

Effects of COVID-19 on business and research

Donthu, Naveen; Gustafsson, Anders - In: Journal of business research : JBR 117 (2020), pp. 284-289

Persistent link: https://www.econbiz.de/10012286032

Service innovation

Gustafsson, Anders; Kristensson, Per; Schirr, Gary R.; … - 2016 - First edition.

1. Service as the key driver of growth -- 2. What is service innovation? -- 3. Value creation drives service innovation -- 4. Developing service innovations -- 5. Customers as cocreators in service innovation -- 6. Service innovation in goods-centric firms -- 7. The service innovator, tying it...

Persistent link: https://www.econbiz.de/10012683001

Responsible research in business and management (RRBM) and the Journal of Public Policy & Marketing : connected through impact

Cross, Samantha N. N.; Gustafsson, Anders; Pechmann, … - In: Journal of public policy & marketing 41 (2022) 1, pp. 51-53

Persistent link: https://www.econbiz.de/10012703052

How customer experience management reconciles strategy differences between East and West

Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 273-295

Persistent link: https://www.econbiz.de/10012549083

QUIS 9 symposium : service excellence in management

Evardsson, Bo (contributor); Gustafsson, Anders (contributor) - 2005

This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick,...

Persistent link: https://www.econbiz.de/10012673104

Service innovation : a new conceptualization and path forward

Gustafsson, Anders; Snyder, Hannah; Witell, Lars - In: Journal of service research 23 (2020) 2, pp. 111-115

Persistent link: https://www.econbiz.de/10012216495

Should I touch the customer? : rethinking interpersonal touch effects from the perspective of the touch initiator

Luangrath, Andrea Webb; Peck, Joann; Gustafsson, Anders - In: Journal of consumer research : JCR ; an … 47 (2020) 4, pp. 588-607

Persistent link: https://www.econbiz.de/10012316047

A service of the

zbw