Purpose – The purpose of this paper is to develop a scale for measuring perceived service quality for public hospitals from the user's (patient's) perspective. The objective is to measure perceived service quality of public hospitals. Design/methodology/approach – Standard scale development...

Purpose – The opening up of the Indian retail sector has seen a proliferation of the corporate players through different retail formats and stores – the majority being in the food and groceries. This necessitates creating, building, and managing differentiated retail store brands, and image...

Power sector in India is an essential infrastructural element necessary for robust economic development but is plagued by multifarious issues. The perpetual poor condition of the sector calls for a proactive result-oriented system to address the issues and not resort to committees, policies and...

Internet banking is a convenient way to avoid the queue or delays and try simple and secure e-banking facility for an unmatched experience of banking from the comfort of one's home or office. From literature, it is found that technological readiness is a good predictor of technology-related...

Globally power is one of the major catalysts for economic development and for strengthening the infrastructure, besides being a basic human need. India’s installed capacity was around 100,000 MW by the 9th Five Year Plan (FYP) (end of 2003). Power deficit was at 7-9% and peak deficit1 at...