Understanding Customer Relationship Management -- CRM Adoption Theories -- CRM Adoption Models and Frameworks -- Critical Factors for CRM Adoption: A Case Study at SMEs in Palestine -- Model Verification.

This article discusses the relationship between educational institutes that use ERMS and the performance of those institutions. This article uses a mixed explanatory method that incorporated quantitative and qualitative approaches. The quantitative method collected the responses from 364...

This study is executed in order to determine whether public institutions of higher learning in Libya have policy and guideline for managing electronic records and also to identify whether there are problems in managing electronic records. The study adopts survey as its method for employing the...