Web is the powerful tool for tourism industry in economically developed countries. That mostly implies high website quality, use of Internet promotion techniques and good management of website distribution elements. However, what kinds of tourism websites characteristics are present in a country...

HWI is a phenomenon influencing individuals, their families, workplaces and society. The phenomenon is evidently present, especially among hospitality employees. The model proposed in this study included two fundamental sub-dimensions of HWI (time and effort) and its relationship with...

Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of...

The subject of research in this paper is the degree of consumer satisfaction with hotel services in Novi Sad, Serbia. The aim is to determine the extent to which their quality meets customer needs and preferences in order to apply these results to improve the quality of services. Methodology...

Noneconomic activities involve social work and social protection that besides health care take special care of individuals as members of the society. Rehabilitation and recreation funded by the Pension and Disability Fund and the Republic Fund for Health Insurance fall within such activities....

HWI is a phenomenon influencing individuals, their families, workplaces and society. The phenomenon is evidently present, especially among hospitality employees. The model proposed in this study included two fundamental sub-dimensions of HWI (time and effort) and its relationship with...

The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and...

Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of...

The congress industry is a young, dynamic industry, which is growing and maturing at a rapid rate. It is now a truly international industry, witnessing huge investments across all continents. Due to economic and other benefits of a more intangible nature, the number of congress destinations and...

The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality...