Purpose – The purpose of this research is to develop a framework/model for the implementation of advanced manufacturing technologies (AMTs) in small and medium enterprises (SMEs). Design/methodology/approach – A quantitative approach has been applied. This approach is subjective, as is the...

In this paper, an attempt has been made to develop an integrated product development‐quality management (IPD‐QM) system by integrating the concepts of concurrent engineering (CE) and TQM. These two concepts have been considered in the past as a separate identity. However, there is a need to...

Total quality management (TQM) is an approach to change that can respond to the needs of the organisation and customers and has become the raison d’être of any organisation wishing to be competitive in an era of globalization. Since the introduction of a quality approach into manufacturing it...

Conceptually argues that quality is a cognitive issue and a process of continuous innovation. Adoption of such innovations requires understanding of the nature of an organisation and its customers’ cognitive domains. The conceptual arguments presented in this paper illustrate that integration...

Purpose – The paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to information and knowledge management. Design/methodology/approach – Methodology adopted in this research...

This research examines the demand for the level of investment in training and consultancy necessary to successfully implement and operate small and medium sized enterprises (SME)-specific enterprise resource planning (ERP) systems in SMEs. The extant literature on ERP, as well as established...

(ERP) II is a way of managing information and designing work processes to facilitate all of this. In sounding as profound as the concept does, it also raises a number of questions. This research seeks to establish a set of clear business benefits and impediments, hindrances to success. It...