Purpose – To investigate the optimal burn‐in time from the perspective of minimizing the expected total cost (i.e. manufacturing plus warranty costs) per unit of product sold under a failure‐free renewing warranty policy. The conditions indicating when burn‐in becomes beneficial were...

Purpose – To provide a brief survey of the literature directed towards the analysis of warranty claim data. Design/methodology/approach – For convenience, this survey of the analysis of warranty claims data is somewhat arbitrarily be classified by topics as follows: age‐based claims...

Purpose – To provide a brief introduction to warranty analysis and a classification of general repairs. To introduce the notion of accelerated probability distribution and use it to model imperfect warranty repairs. Design/methodology/approach – The notion of accelerated probability...

Purpose – To consider the problem of outsourcing warranty repairs to outside vendors when items have priorities in service. Design/methodology/approach – The repair allocation problem is formulated as a convex minimum‐cost network flow problem and solve it by the successive shortest path...

Purpose – To make a theoretical comparison between two scale‐inspection and warranty policies for weight‐quality, one practical and the other theoretically grounded. Design/methodology/approach – Comparison is made in a Stackelberg game framework considering the consumer's as well as the...