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Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Hess Jr, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of the Academy of Marketing Science 31 (2003) 2, pp. 127-145
Persistent link: https://www.econbiz.de/10006151226
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Does Distance Still Matter? Geographic Proximity and New Product Development
Ganesan, Shankar; Malter, Alan J.; Rindfleisch, Aric - In: Journal of marketing 69 (2005) 4, pp. 44-60
Persistent link: https://www.econbiz.de/10005920864
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Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, Shankar - In: Journal of marketing 58 (1994) 2, pp. 1-19
Persistent link: https://www.econbiz.de/10006002316
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The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes
Ambrose, Maureen; Hess, Ronald L.; Ganesan, Shankar - In: Organizational Behavior and Human Decision Processes 103 (2007) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10005348348
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Cross-Sectional Versus Longitudinal Survey Research: Concepts, Findings, and Guidelines
Rindfleisch, Aric; Malter, Alan J.; Ganesan, Shankar; … - In: Journal of marketing research : JMR 45 (2008) 3, pp. 261-279
Persistent link: https://www.econbiz.de/10008052527
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Interactional service failures in a pseudorelationship: The role of organizational attributions
Hess, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of retailing 83 (2007) 1, pp. 79-96
Persistent link: https://www.econbiz.de/10007599007
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Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives During Product-Harm Crises
Chen, Yubo; Ganesan, Shankar; Liu, Yong - In: Journal of marketing 73 (2009) 6, pp. 214-226
Persistent link: https://www.econbiz.de/10008328589
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From the editor – Journal of Retailing in the global marketplace
Ganesan, Shankar - In: Journal of retailing 88 (2012) 2, pp. 189-191
Persistent link: https://www.econbiz.de/10009976878
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Challenges of CRM Implementation in Business-to-Business Markets: A Contingency Perspective
Ahearne, Michael; Rapp, Adam; Mariadoss, Babu; Ganesan, … - In: The journal of personal selling & sales management 32 (2012) 1, pp. 117-131
Persistent link: https://www.econbiz.de/10009823948