This paper describes and evaluates the experience of using soft systems methodology (SSM), a problem structuring method of soft operations research (OR), to create learning opportunities about “people issues” among District Health Officers working in the government health system. A one-day...

A common issue in organizations is handling larger than life leaders. These leaders often have "superstar" status in their field and the organization usually gets overwhelmed with their presence. Sometimes, narcissism in them can potentially hurt the organization in the long run. This case...