Narrow search
Showing 1 - 10 of 142,036
Cover Image
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon; Lin, Binshan; Tan, Boon-in; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Cover Image
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Cover Image
Organizational learning culture and customer satisfachtion : the mediating role of normative commitment
Talat Islam; Norliya Ahmad Kassim; Ghulam Ali Rustam; … - In: The learning organization : TLO ; the international … 21 (2014) 6, pp. 392-404
Persistent link: https://www.econbiz.de/10010463745
Cover Image
The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; Lin, … - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
Cover Image
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Cover Image
Service quality gap : a tale of two companies
Baber, Hasnan - In: International journal of services, economics and management 10 (2019) 1, pp. 23-33
Persistent link: https://www.econbiz.de/10012178906
Cover Image
Qualitätsmanagement in Wellnesseinrichtungen : Erfolg durch Kundenorientierung und hohe Standards/ hrsg. von Albin Krczal ... Mit Beitr. von Thomas Bausch ...
Krczal, Albin (ed.); Bausch, Thomas (contributor) - 2011
Persistent link: https://www.econbiz.de/10008938780
Cover Image
The learning organisation, service delivery quality and internal customer satisfaction in the mobile telecommunication industry
Opoku, Felix Kwame; Nyarku, Kwamena Minta - In: International journal of work innovation : IJWI 3 (2022) 2, pp. 130-150
Persistent link: https://www.econbiz.de/10014478561
Cover Image
Organisational learning dimensions and talent retention strategies for the service industries
Atiku, Sulaiman Olusegun; Fields, Ziska - In: Global practices in knowledge management for societal …, (pp. 358-381). 2018
Persistent link: https://www.econbiz.de/10011764962