The growing complexity of logistics and its importance as a major economic activity has raised the profile of information and communication technology (ICT) as means to improve the levels of visibility, responsiveness and efficiency in supply chains relying in multimodal transport operations....

The adoption of information and communication technology (ICT) has made it possible to experience high levels of visibility, control and connectivity across the entire supply chain. However, in road transport logistics, wireless ICT applications like cellular networks, Wi-Fi, UMTS, 4G and WiMax...

Purpose – In a growing number of competitive sectors with closed‐loop supply chains, the reverse component has become an inherent part of the business, not to mention a core competence; hence the need to have performance measures that can be used to provide an accurate diagnosis of the state...