Traditional IT outsourcing is a supplier business. Outsourcing providers seek to engage in sustainable long-term business relationships providing their clients with customized IT services. The client relies on the Request for Information (RFI), the Request for Proposal (RFP) as well as the due...

The term business model became popular with the rise of the Internet and electronic businesses as a means to explain how an organization works. With innovations also the way how customers interact with firms and thus with their products has changed, leading to a world, where companies compete on...

Gestaltung einer offenen Mobilitätsdatenplattform zur Förderung datengetriebener Innovation -- Nutzung von Mobilitätsdaten für intelligente City-Logistik -- Entwicklung intelligenter Mobilitätsdienste für kleine und mittlere Unternehmen -- Applikationsökosystem auf der...

Informationsmanagement hat die Aufgabe, den im Hinblick auf das Unternehmensziel bestmöglichen Einsatz der Ressource Information zu gewährleisten. Dieses Buch vermittelt die zentrale Einsicht, dass Informations- und Kommunikationstechniken nicht nur Rationalisierungsmöglichkeiten eröffnen,...

Although various researchers have addressed the topic of BPC success, BPC still suffers from a lack of knowledge on adequate theories and methods. This lack of knowledge is also evident in prominent BPC models. Research outcomes produced to some extant conflicting results and few reliable...

Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public...

In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an...

As innovation becomes more and more important companies increasingly turn to their customers, suppliers, and other external actors to collect ideas for new products and services. Following such an open innovation approach organizations have launched online innovation communities where users...