White‐collar productivity measurement can be improved, according to results from group sessions conducted with 39 executives, managers and academics which elicited a list of eleven useful areas for measurement. There are three types of ways in which the measurements can be used:...

An existing effective system of productivity measurement is desirable if productivity improvement initiatives are to take place. Yet amongst white collar workers, productivity measurement tends to be ill‐defined and often non‐existent. This article outlines a framework within which managers...

In a recent paper, Mamer and Smith (Mamer, J. W., S. A. Smith. 1982. Optimizing field repair kits based on job completion rate. Management Sci. 28 (11) 1328--1333.) presented a formulation for determining the optimal kit of parts and tools for on-site equipment repairs under a job completion...