Lee, Po-Yen; Chen, Hung-Hsin; Shyr, Yi-Hwan - In: The Service Industries Journal 31 (2010) 13, pp. 2223-2242
By investigating drivers of dynamic learning in service alliance firms, this empirical study demonstrates the locus of dynamic knowledge articulation (DKA) and dynamic capabilities (DCs) development. This study uses a sample of 363 service alliance firms to test the distinctive role of drivers...