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Configuring the enterprise systems portfolio : the role of information risk

Sambhara, Chaitanya; Rai, Arun; Xu, Sean Xin - In: Information systems research : ISR 33 (2022) 2, pp. 446-463

Persistent link: https://www.econbiz.de/10013363045

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Chen, Li-Wei; Hsieh, JJ Po-An; Rai, Arun; Xu, Sean Xin - 2021

To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply...

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Enterprise system implementation and cash flow volatility

Liu, Alfred Zhu; Pincus, Morton; Xu, Sean Xin - In: Contemporary accounting research : the journal of the … 40 (2023) 3, pp. 1937-1965

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On crafting effective theoretical contributions for empirical papers in economics of information systems : some editorial reflections

Gopal, Anandasivam; Chen, Peiyu; Oh, Wonseok; Xu, Sean Xin - In: Information systems research : ISR 35 (2024) 3, pp. 917-935

Persistent link: https://www.econbiz.de/10015192709

Corporate governance and returns on information technology investment : evidence from an emerging market

Ho, Joanna L.; Wu, Anne; Xu, Sean Xin - In: Strategic management journal 32 (2011) 6, pp. 595-623

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Extracting business value from IT : a sensemaking perspective of post-adoptive use

Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: Management science : journal of the Institute for … 57 (2011) 11, pp. 2018-2039

Persistent link: https://www.econbiz.de/10009406286

Impact of Wikipedia on market information environment : evidence on management disclosure and investor reaction

Xu, Sean Xin; Zhang, Xiaoquan - In: Management information systems : mis quarterly 37 (2013) 4, pp. 1043-1068

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Why do firms adopt innovations in bandwagons? : evidence of herd behaviour in open standards adoption

Xu, Sean Xin; Zhu, Christina; Zhu, Kevin - In: International journal of technology management : IJTM 59 (2012) 1/2, pp. 63-91

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How do enterprise resource planning systems affect firm risk? : post-implementation impact

Tian, Feng; Xu, Sean Xin - In: Management information systems : mis quarterly 39 (2015) 1, pp. 39-60

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Global convergence and local divergence in e-commerce: cross-country analyses

Zhu, Kevin; Xu, Sean Xin; Kraemer, Kenneth L.; Dedrick, … - In: Global e-commerce : impacts of national environment and …, (pp. 345-384). 2006

Persistent link: https://www.econbiz.de/10003359677