Smulowitz, Stacy - In: Measuring Business Excellence 19 (2015) 1, pp. 70-80
Purpose – This study aims to examine the potential for the Performance Prism (Neely et al. , 2001) to influence the perceived outcome of a planned organizational change. General Systems Theory (Ruben, 1979; Thayer, 1968; vonBertalanffy, 1975) is used to understand the differences in stakeholder...