We model and evaluate an emergency service system in which cross-trained fire-medics respond to both fire calls and medical emergencies. Compared to the traditional system, adding the server flexibility may be beneficial in terms of both cost savings and response time performance. A...

Uncertainty in manufacturing systems has long been the source of managerial complexity. In this paper we discuss the impact of different sources of uncertainty and present a methodology to assess their impact on system behavior. We introduce the concept of tradeoff curves as a characteristic of...

In this paper we discuss the concept of tradeoff curves in the context of the design of manufacturing systems that can be represented as open queuing networks. These curves are a characteristic of a system and allow us to understand the tradeoffs among different performance measures. We review...