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Performance evaluation methods in the services sector : empirical study in hotels

Machado, Maria João Cardoso Vieira; Nunes, Catarina Rosa - In: International journal of services and operations … 37 (2020) 2, pp. 220-240

Persistent link: https://www.econbiz.de/10012521922

A dashboard design of key performance indicators for monitoring and improving employee performance in the maintenance service industry

Wibisono, M. Rizal; Asrol, Muhammad - In: International journal of management and decision making … 22 (2023) 3, pp. 279-309

Persistent link: https://www.econbiz.de/10014316247

Key performance indicators measurement in service business : a fuzzy VIKOR approach

Sofiyabadi, Javad; Kolahi, Bahare; Valmohammadi, Changiz - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1028-1042

Persistent link: https://www.econbiz.de/10011687818

An empirical study of the balanced scorecard model : evidence from Bangladesh

Nisha, Nabila - In: International journal of information systems in the … 9 (2017) 1, pp. 68-84

Persistent link: https://www.econbiz.de/10011655469

A comparative integration study of performance metrics in microfinance : Grameen Bank vs. cooperative bank

Iqbal, Mehree; Nisha, Nabila; Rifat, Afrin - In: International journal of information systems in the … 12 (2020) 3, pp. 55-73

Persistent link: https://www.econbiz.de/10012294085

Combining balanced scorecard with data envelopment analysis to conduct performance diagnosis for Taiwanese LED manufacturers

Wang, Chih-Hsuan; Chien, Yu-Wei - In: International journal of production research 54 (2016) 17/18, pp. 5169-5181

Persistent link: https://www.econbiz.de/10011530177

The influence of energy management on Thai manufaturing firms performance

Muttanachai Suttipun; Suppamas Duriyarattakan - In: Management research and practice : MRP 11 (2019) 3, pp. 52-61

Persistent link: https://www.econbiz.de/10012215988

The use of multi-perspective strategic performance measures by manufacturing firms : benefits, determinants and challenges

Oyewo, Babajide Michael; Oyedokun, Godwin Emmanuel; … - In: DLSU business & economics review 29 (2019) 1, pp. 115-130

Persistent link: https://www.econbiz.de/10012263972

Mediating role of balanced scorecard on the relationship between uncertainty and performance in the manufacturing companies in Jordan

Abu Allan, Almothanna Jamil; Nor Aziah Abu Kasim; … - In: International journal of management practice : IJMP 14 (2021) 3, pp. 261-282

Persistent link: https://www.econbiz.de/10012515090

The determination of performance measures by using a balanced scorecard framework

Kefe, Irem - In: Foundations of Management : the journal of Warsaw … 11 (2019) 1, pp. 43-56

The aim of this study was to determine the contributions of the balanced scorecard (BSC) methods to identify the relationship between the objectives and activities and examine how the BSC should be formed in a manufacturing company. The BSC framework was examined via a case study in a yarn...

Persistent link: https://www.econbiz.de/10012024178