The Workload Control (WLC) concept is one of few Production Planning & Control (PPC) solutions appropriate for Make-To-Order (MTO) companies yet its successful implementation is an enduring challenge. Most implementations reported are in large organisations yet it has been argued that WLC is...

The Workload Control (WLC) concept is one of few Production Planning and Control (PPC) solutions appropriate for Make-To-Order (MTO) companies yet its successful implementation is an enduring challenge. Most implementations reported are in large organisations yet it has been argued that WLC is...

Many vendors of Enterprise Resource Planning (ERP) systems claim that their products are widely applicable - configurable to meet the needs of any business, whatever the product or service offering. However, producers of high-variety and bespoke products, such as Make-To-Order (MTO) companies,...

The paper reviews 'classic approaches' to Production Planning and Control (PPC) such as Kanban, Workload Control (WLC) and Theory of Constrains (TOC), and elaborates upon the emergence of techniques such as Constant Work in Progress (CONWIP), Paired cell Overlapping Loops of Cards with...

Many vendors of Enterprise Resource Planning (ERP) systems claim that their products are widely applicable - configurable to meet the needs of any business, whatever the product or service offering. However, producers of high-variety and bespoke products, such as Make-To-Order (MTO) companies,...

Business-to-Business (B2B) relationships, such as between a manufacturer and a customer,are increasingly important during the Customer Enquiry Management (CEM) process,particularly so for non-Make-To-Stock (non-MTS) companies operating in industrial markets.Few empirical studies have explored...

The paper reviews 'classic approaches' to Production Planning and Control (PPC) such as Kanban, Workload Control (WLC) and Theory of Constrains (TOC), and elaborates upon the emergence of techniques such as Constant Work in Progress (CONWIP), Paired cell Overlapping Loops of Cards with...

Business-to-Business (B2B) relationships, such as between a manufacturer and a customer, are increasingly important during the Customer Enquiry Management (CEM) process, particularly so for non-Make-To-Stock (non-MTS) companies operating in industrial markets. Few empirical studies have explored...

Purpose – The customer enquiry management (CEM) process is of strategic importance in engineer-to-order contexts but existing literature does not adequately describe how firms support delivery date setting and order acceptance decisions in practice. This paper seeks to explore how and why the...

Patient no-show has long been a recognized problem in modern outpatient health-care delivery systems. The common impacts are reduced clinic efficiency and provider productivity, wasted medical resources, increased health-care cost and limited patient access to care. The main goal of this...