Saputra, Fachri Eka; Buhalis, Dimitrios; Augustyn, … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 790-807
Purpose Anthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of artificial intelligence (AI) robots, based on robot attributes, usage, function and application across different...