Purpose – The purpose of this research is to report on research to date concerning the creation of a hybrid model for managing performance and decision making with elements of an IBM supply chain. Design/methodology/approach – As part of a wider research programme this paper utilises survey,...

Purpose – The purpose of this research is to examine the manner in which employees access, create and share information and knowledge within a complex supply chain with a view to better understanding how to identify and manage barriers which may inhibit such exchanges....

Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being...