Consumer's participation in service delivery is so central to cognition that it affects consumer's quality evaluations. The study presented in this paper investigates the ways that visitor expectations change as a result of first hand experience with a service in the context of a major art...

This paper used input‐output analysis to compare the initial and flow‐on economic effects of tourism spending by two different types of tourists from Australia to Sri Lanka. The two groups of tourists were Sri Lankan migrants resident in Australia and Australians born either in Australia or...