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A Job Demands-Resources (JD-R) Perspective on New Product Selling : A Framework for Future Research

Zablah, Alex R. - 2011

Building on Job Demands-Resources (JD-R) theory, a comprehensive model of the determinants of salesperson new product selling outcomes is proposed. Existing empirical support for the proposed model is then assessed through a detailed review of published empirical studies. The results of this...

Persistent link: https://www.econbiz.de/10013122559

Ability is in the eye of the beholder : how context and individual factors shape consumer perceptions of digital assistant ability

Beeler, Lisa; Zablah, Alex R.; Rapp, Adam - In: Journal of business research : JBR 148 (2022), pp. 33-46

Persistent link: https://www.econbiz.de/10013325444

Customer-focused voice and rule-breaking in the frontlines

Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409

Persistent link: https://www.econbiz.de/10012819765

The relative importance of brands in modified rebuy purchase situations

Zablah, Alex R.; Brown, Brian P.; Donthu, Naveen - In: International journal of research in marketing : IJRM ; … 27 (2010) 3, pp. 248-260

Persistent link: https://www.econbiz.de/10008664489

A communication based perspective on customer relationship management (CRM) success

Zablah, Alex R. - 2005

Persistent link: https://www.econbiz.de/10003953855

When do B2B brands influence the decision making of organizational buyers? : an examination of the relationship between purchase risk and brand sensitivity

Brown, Brian P.; Zablah, Alex R.; Bellenger, Danny N.; … - In: International journal of research in marketing : IJRM ; … 28 (2011) 3, pp. 194-204

Persistent link: https://www.econbiz.de/10009376048

How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation

Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40

Persistent link: https://www.econbiz.de/10009778042

Gratitude versus entitlement : a dual process model of the profitability implications of customer prioritization

Wetzel, Hauke; Hammerschmidt, Maik; Zablah, Alex R. - In: Journal of marketing 78 (2014) 2, pp. 1-19

Persistent link: https://www.econbiz.de/10010345576

What factors influence buying center brand sensitivity?

Brown, Brian P.; Zablah, Alex R.; Bellenger, Danny N.; … - In: Industrial marketing management : the international … 41 (2012) 3, pp. 508-520

Persistent link: https://www.econbiz.de/10009546594

Performance implications of CRM technology use : a multilevel field study of business customers and their providers in the telecommunications industry

Zablah, Alex R.; Bellenger, Danny N.; Straub, Detmar W.; … - In: Information systems research : ISR 23 (2012) 2, pp. 418-435

Persistent link: https://www.econbiz.de/10009565690