Moriarty, John P.; Smallman, Clive - In: Benchmarking: An International Journal 16 (2009) 4, pp. 484-503
Purpose – The purpose of this paper is to review the epistemology of benchmarking and identify methodological elements of a theory of benchmarking. Design/methodology/approach – A thematic approach is applied to origins, primal and functional definitions of benchmarking. Findings –...