This special volume brings together leading scholars in the field of organisation studies to reflect on the universal phenomena of hierarchy (vertical organisation of tasks) and bureaucracy (rule-bound execution of tasks). The result is a colourful kaleidoscope of thought-provoking, critical and...

Trust in leaders: existing research and emerging issues / Kurt T. Dirks and Daniel P. Skarlicki -- Supervisors as trust brokers in social-work bureaucracies / John Brehm and Scott Gates -- Trust and distrust in patient-physician relationships: perceived determinants of high- and low-trust...