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Dienstleistungsqualität
14
Service quality
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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China
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Lieferkette
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Leadership style
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11
Cheung, Fung Yi Millissa
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Yang, Yefei
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Yeung, Andy C. L.
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International journal of production economics
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Journal of retailing and consumer services
3
Management decision : MD
3
Service business
3
Administrative Sciences
2
Administrative Sciences : open access journal
2
International journal of hospitality management
2
International journal of shipping and transport logistics : IJSTL
2
The TQM journal : the international review of organizational improvement
2
The international journal of human resource management
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IEEE transactions on engineering management : EM
1
International journal of quality & reliability management
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Journal of business ethics : JBE
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Journal of electronic commerce research : JECR
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Journal of financial services marketing : JFSM
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Journal of strategic marketing
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Management decision
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Managing service quality : MSQ ; an international journal
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Omega : the international journal of management science
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Selected papers July 2015 Business & Economics Society International Conference ; Volume 2
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41
The importance of input control to work performance under the agency theory framework
Yu, Billy T.W.
;
To, W. M.
- In:
The international journal of human resource management
22
(
2011
)
14
,
pp. 2874-2892
Persistent link: https://www.econbiz.de/10009988305
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42
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10010117272
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43
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
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44
What influences people to click "Like" on posts of branded content?
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of strategic marketing
31
(
2023
)
6
,
pp. 1155-1177
Persistent link: https://www.econbiz.de/10014321942
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45
The effect of consumer perceptions of the ethics of retailers on purchase behavior and word-of-mouth : the moderating role of ethical beliefs
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of business ethics : JBE
171
(
2021
)
4
,
pp. 771-788
Persistent link: https://www.econbiz.de/10012588931
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46
Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao's gaming industry
To, Wai Ming
;
Huang, Guihai
- In:
Management decision
60
(
2022
)
9
,
pp. 2433-2454
Persistent link: https://www.econbiz.de/10013350492
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