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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Quality management as a part of CRM
Havliček, Karel; Břečková, Pavla; Zampeta, Vicky - In: European research studies : an international … 16 (2013) 4, pp. 15-27
Persistent link: https://www.econbiz.de/10011383338
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Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Grande, Kevin; Haynes, Natalie - In: International journal of hospitality management 121 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071295
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Effect of abnormal audit fees on company loyalty, with public accounting office sizes and audit opinions as moderating variables
Syahbana, Syahri; Amarullah, Fitriany - In: Research on firm financial performance and consumer behavior, (pp. 177-191). 2020
Persistent link: https://www.econbiz.de/10012501732
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Die Verbesserung kundenorientierten Verhaltens : ein wesentlicher Erfolgsfaktor für Anbieter von Dienstleistungen
Schmidt, Petra - 2003
Persistent link: https://www.econbiz.de/10001751283
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A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud; Cusin, Julien; Flacandji, Michaël - In: Journal of business research : JBR 166 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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Reducing customer dissatisfaction : how important is learning to reduce service failure?
Lapré, Michael A. - In: Production and operations management : an international … 20 (2011) 4, pp. 491-507
Persistent link: https://www.econbiz.de/10009272535
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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Agility, organisational learning culture and relationship quality in the port sector
Pantouvakis, Angelos; Bouranta, Nancy - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 366-378
Persistent link: https://www.econbiz.de/10011723630