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Managing performance in global...
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1
Benchmarking service quality in UK electricity distribution networks
Chau, Vinh Sum
- In:
Benchmarking : an international journal ; BIJ
16
(
2009
)
1
,
pp. 47-69
Persistent link: https://www.econbiz.de/10009525697
Saved in:
2
The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum
;
Ngai, Liqing W. L. C.
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
Saved in:
3
A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim
;
Chau, Vinh Sum
;
Liao, Ying Ying
- In:
Strategic change : SC ; briefings in entrepreneurial finance
21
(
2012
)
5/6
,
pp. 275-284
Persistent link: https://www.econbiz.de/10009625553
Saved in:
4
Assessing performance determinants of higher education academics in developed and emerging economies : UK vs. Vietnam
McCarthy, Dermot Christopher
;
Bui, Hong T. M.
;
Chau, …
- In:
Strategic change : SC ; briefings in entrepreneurial finance
22
(
2013
)
5/6
,
pp. 371-385
Persistent link: https://www.econbiz.de/10010128757
Saved in:
5
Varieties of capitalism and strategic management : managing performance in multinationals after the flobal financial crisis
Witcher, Barry J.
;
Chau, Vinh Sum
- In:
British journal of management : BJM
23
(
2012
),
pp. 58-73
Persistent link: https://www.econbiz.de/10009565479
Saved in:
6
Special Issue: Managing performance in global crisis
Chau, Vinh Sum
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009565495
Saved in:
7
Bridge over troubled water or long and winding road? : Gap-5 in airline service quality performance measures
Chau, Vinh Sum
;
Kao, Yu-ying
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 106-134
Persistent link: https://www.econbiz.de/10009525106
Saved in:
8
The uses and usefulness of reflexive accounts in strategic performance management research : the case of UK regulated public utilities
Chau, Vinh Sum
;
Witcher, Barry J.
- In:
The international journal of productivity and …
58
(
2009
)
4
,
pp. 346-366
Persistent link: https://www.econbiz.de/10009525945
Saved in:
9
Contrasting uses of balanced scorecards : case studies at two UK companies
Witcher, Barry J.
;
Chau, Vinh Sum
- In:
Strategic change : SC ; briefings in entrepreneurial finance
17
(
2008
)
3/4
,
pp. 101-114
Persistent link: https://www.econbiz.de/10003764269
Saved in:
10
Aligning university-industry interactions : the role of boundary spanning in intellectual capital transfer
Chau, Vinh Sum
;
Gilman, Mark
;
Şerbănică, Cristina
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011898118
Saved in:
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