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The mediating role of psychosocial benefits in the satisfaction formation process

Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999

/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction … psychosocial benefits within a customer satisfaction framework. Knowledge ofwhich functional benefit can control which psychosocial … benefit directly enables themanagement of customer satisfaction and indirectly purchase intention. Using Partial LeastSquares …

Persistent link: https://www.econbiz.de/10011300554

Does making less effort entail satisfaction? : a large empirical study on client relationship services

Ardelet, Caroline; Benavent, Christophe - In: International journal of market research 65 (2023) 1, pp. 83-99

Persistent link: https://www.econbiz.de/10014233821

Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour

Vijayalakshmi, P. - In: International journal of business innovation and … 31 (2023) 3, pp. 339-355

Persistent link: https://www.econbiz.de/10014336930

More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants

Park, Soona; Kang, Jiyun - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 205-225

Persistent link: https://www.econbiz.de/10012821093

Antecedents and consequences of student satisfaction with e-learning : the case of private universities in Egypt

Headar, Marwa Medhat; Elaref, Nadia; Yacout, Omneya Mokhtar - In: Journal of marketing for higher education 23 (2013) 2, pp. 226-257

Persistent link: https://www.econbiz.de/10010232439

A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions

Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10010234664

Patient proactivity : behaviors, attitudes, and its relationship with satisfaction with the American health care delivery system

Fullerton, Sam; McCullough, Tammy - In: Health marketing quarterly 31 (2014) 1, pp. 78-96

Persistent link: https://www.econbiz.de/10010362775

Rising aspirations dampen satisfaction

Clark, Andrew E.; Kamesaka, Akiko; Tamura, Teruyuki - In: Education economics 23 (2015) 5/6, pp. 515-531

Persistent link: https://www.econbiz.de/10011452476

Does user satisfaction with home-based services influence older people's quality of life? : evidence from the survey in Beijing

Kang, Rui; George, Leeson; Kenneth, Howse - In: International journal of social sciences : IJoSS 7 (2018) 2, pp. 36-61

Persistent link: https://www.econbiz.de/10011927929

Validation of the JDS satisfaction scales applied to educational university environments

Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99

Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to … higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …

Persistent link: https://www.econbiz.de/10011904342