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Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.; Kathuria, Abhishek; Khuntia, Jiban - In: Information systems research : ISR 33 (2022) 1, pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
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Knowledge and innovation in the new service economy
Andersen, Birgitte (contributor) - 2000
Persistent link: https://www.econbiz.de/10001496901
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Assessing output performance of information technology service industries : productivity, innovation and catch-up
Shao, Benjamin B. M.; Lin, Winston T. - In: International journal of production economics 172 (2016), pp. 43-53
Persistent link: https://www.econbiz.de/10011442306
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Innovation, employment, and firm performance in the German service sector : with 30 tables
Kaiser, Ulrich - 2002
Persistent link: https://www.econbiz.de/10001656639
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Technologies de l'information et "services non informationnels"
Djellal, Faridah - In: Les services : innovations, nouvelles technologies, …, (pp. 61-78). 2000
Persistent link: https://www.econbiz.de/10001530365
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New service design : the impact of information and communication technologies on service businesses
Sulzmaier, Sonja - 1998
Persistent link: https://www.econbiz.de/10001451091
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Electronic servicing : Wirkungsanalyse innovativer I&K-Technologien im Dienstleistungsbereich
Körner, Horst - 1992
Persistent link: https://www.econbiz.de/10000837794
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Flexibilisierungstendenzen der Arbeit im Dienstleistungsbereich
Eschenlohr-Seidl, Charlotte S. - 1990
Persistent link: https://www.econbiz.de/10000813346
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Information technologies in the service sector : monitoring impacts at the industry level
Preißl, Brigitte - In: Telecommunications and socio-economic development, (pp. 217-230). 1998
Persistent link: https://www.econbiz.de/10001354644
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Assessing the infrastructural needs of a technology-based services sector : a new approach to technology policy planning
Link, Albert N. - In: STI review (1998), pp. 171-207
Persistent link: https://www.econbiz.de/10001338469