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Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : the journal for health … 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
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Health care's service fanatics : how the Cleveland Clinic leaped to the top of patient-satisfaction surveys
Merlino, James I.; Raman, Ananth - In: Harvard business review : HBR 91 (2013) 5, pp. 108-116
Persistent link: https://www.econbiz.de/10009740748
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Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena; Menachemi, Nir - In: Health care management review : the journal for health … 41 (2016) 4, pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon; Petrochuk, Michael - In: Health marketing quarterly 29 (2012) 4, pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : the journal for health … 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Human capital flows : using context-emergent turnover (CET) theory to explore the process by which turnover, hiring, and job demands affect patient satisfaction
Reilly, Greg; Nyberg, Anthony J.; Maltarich, Mark; … - In: Academy of Management journal : AMJ 57 (2014) 3, pp. 766-790
Persistent link: https://www.econbiz.de/10010396115
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430