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Service quality evaluation methods : state and outlook
Urban, Wieslaw - In: Proceedings / First International Symposium on Services …, (pp. 125-136). 2009
Persistent link: https://www.econbiz.de/10003862595
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Methodik einer transnationalen intelligenten Spezialisierungsstrategie
Girejko, Robert; Kruse, Mirko; Urban, Wieslaw; … - 2019
Die Methodik für eine transnationale intelligente Spezialisierungsstrategie (Trans-S3) wurde im Rahmen des Projekts "Strengthening smart specialisation by fostering transnational cooperation (GoSmart BSR)" entwickelt und angewendet. Das Projekt ist Teil des EU INTERREG-Programms für die...
Persistent link: https://www.econbiz.de/10011997210
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Internationalization of SMEs in the Baltic Sea Region : Barriers of cross‐national collaboration considering regional innovation strategies for smart specialization
Mueller‐Using, Susanne; Urban, Wieslaw; Wedemeier, Jan - In: Growth and Change 51 (2020) 4, pp. 1471-1490
Persistent link: https://www.econbiz.de/10012408958
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Organizational service orientation and its role in service performance formation: evidence from Polish service industry
Urban, Wieslaw - In: Measuring Business Excellence 13 (2009) 1, pp. 72-81
Purpose – The paper seeks to evaluate the state of organizational service orientation in service industry in Poland; also to examine the influence of service orientation on key service performance, especially on the quality of service. Employing a cross‐sector approach, it aims to assess the...
Persistent link: https://www.econbiz.de/10014930726
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Perceived quality versus quality of processes: a meta concept of service quality measurement
Urban, Wieslaw - In: The Service Industries Journal 33 (2013) 2, pp. 200-217
Service quality measurement methods are mostly focused on customer perception. There is a lack of method, combining organisational quality with perceived customer quality. This study proposes a measurement concept focusing equally on both of the above-mentioned factors. For validating this...
Persistent link: https://www.econbiz.de/10010679914
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Perceived quality versus quality of processes: a meta concept of service quality measurement
Urban, Wieslaw - In: The service industries journal 33 (2013) 2, pp. 200-217
Persistent link: https://www.econbiz.de/10010054560
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A cross-national study of internationalisation barriers with reference to SME value chain
Urban, Wieslaw; Krot, Katarzyna; Tomaszuk, Anna - In: Equilibrium : quarterly journal of economics and … 18 (2023) 2, pp. 523-549
Persistent link: https://www.econbiz.de/10014430568
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Understanding loyalty from a customer's perspective
Siemieniako, Dariusz; Rundle-Thiele, Sharyn; Urban, Wieslaw - In: Journal of customer behaviour 9 (2010) 3, pp. 283-298
Persistent link: https://www.econbiz.de/10008697910
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Methodik einer transnationalen intelligenten Spezialisierungsstrategie
Girejko, Robert; Kruse, Mirko; Urban, Wieslaw; … - 2019
Die Methodik für eine transnationale intelligente Spezialisierungsstrategie (Trans-S3) wurde im Rahmen des Projekts "Strengthening smart specialisation by fostering transnational cooperation (GoSmart BSR)" entwickelt und angewendet. Das Projekt ist Teil des EU INTERREG-Programms für die...
Persistent link: https://www.econbiz.de/10011993099
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An in-depth investigation of technology management process in the metal processing industry
Urban, Wieslaw; Krawczyk-Dembicka, Elżbieta - In: European research studies 23 (2020) 5, pp. 115-136
Persistent link: https://www.econbiz.de/10012510668